●Unlike regular courier services, Nekopos has low shipping fees, but it has restrictions such as no guarantee in case of loss or damage. Please be sure to read and agree to the following before using the service.
*Neither the shipping company nor our store will provide any guarantee if the product is lost or damaged.
Additionally, we do not offer any replacement products or refunds.
●Yamato Transport's Kuroneko Nekopos is a service that delivers parcels to the parcel box, newspaper box, letter box, mail room, etc. at the address written on the exterior of the package.
If your parcel does not have a nameplate or if the shipping address does not match the nameplate, it may be returned to us without being delivered.
●Delivery date and time cannot be specified and cash on delivery is not available.
●If you purchase a product that is larger than the specified size or multiple products,
Nekopos cannot be used if the item being shipped together with other items that cannot be shipped via Nekopos.
●We also deliver to Okinawa Prefecture and remote islands at a flat rate. (Only for products that can be shipped by Nekopos)
●The estimated delivery time of the product is
・Kansai, Chugoku, Shikoku, Hokuriku, Chubu...2 days after shipping date (2 days after)
・Kyushu, Kanto, Shinetsu, Tohoku, Hokkaido,
Okinawa (main island) - 3 days after shipping date (2 days after)
・Part of Kyushu (Kagoshima Prefecture), part of Okinawa: 4 days after shipping date
・Remote islands (Izu Islands, Ogasawara Islands, etc.) - 4 to 11 days later
●You can easily check the status of your Nekoposu product delivery on the Internet. Please contact us if you need information.
[Kuroneko Yamato luggage inquiry system]
⇒ https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
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